Mr. Romans has authored several articles and papers, many of which have been submitted for publication in industry magazines and newsletters. The full text of those articles is available below.
Industry Articles
MSO Symposium - Crash, November 2022, Bodyshop News Australia February 2023
Auto Claims and Collision Repair: The Great Reset - Insurance Thought Leadership.com, March 2022
Property Insurance Claims Innovation: Its Time Has Come - Insurance-Canada.ca, October 2020
ASA Podcast - What's Next in Collision Repair - January 2020
MSO Symposium offers look at slowing consolidation, industry stats, social media - ABRN, October 2018
Property Insurance Technologies: The Future Comes Into Focus - Insurance-Canada, July 2018 and on InsuranceThoughtLeadership.com, July 2018
A review of drone use in evaluating property insurance claims. Article was co-written with Stephen Applebaum.
Disruption in the Automotive Ecosystem
Published in ABRN July 2015, Collision Repair Magazine July 2015, and on InsuranceThoughtLeadership.com August 2015
A discussion on the significant disruptions and the accelerating pace of change in the automotive ecosystem. Article co-authored with Stephen Applebaum.
Canada: Ahead of the Curve - Collision Repair Magazine, December 2014
Compares and contrasts the Canadian and United States collision repair markets' evolution over the past three decades, with a focus on industry-changing events and how they played out over time.
Consolidating the Future - Collision Repair Magazine, April 2014
Analysis and summary of the Canadian collision repair market as part of the larger North American auto physical damage industry. Banner and franchise MSO organizations have an influential role within the Canadian marketplace as compared to the U.S. market where independent, dealer and franchise MSO's tend to maintain their growing impact and influence.
The Ever-Evolving MSO Market - ABRN, May 2013
This article presents a view of changes in the collision repair multiple-location operator marketplace and some of the factors that are and will continue to necessitate continued transformation in this industry.
The Role of Key Industry Assumptions in Your Company's Future – Collision Week, November 19, 2007
The Role of Key Industry Assumptions in Your Company's Future Presents key assumptions and their potential business impact, providing a platform and perspective for improved business planning and tactical operating decision making.
Direct Repair/Preferred Provider Programs – Cleaning and Restoration, September 2004
A look at how property repair and restoration providers can better position themselves to successfully participate in insurance company direct repair programs. This article was first published in ASCR International’s Cleaning and Restoration, September 2004.
Direct Repair/Preferred Provider Programs: Minimizing Insurance Company Potential to Vertically Integrate Collision Repair and Property Repair and Restoration Organizations- Collision Repair Industry INSIGHT, April 2004
A discussion of insurance company direct repair/preferred provider repair capabilities and repair program elements that are viewed as both desirable and required of collision repairers in order to participate in insurer direct repair programs. This article was first published in Collision Week, February 12, 2004, and Collision Repair Industry INSIGHT, April 2004.
Maximizing the Capabilities of Corporate-Owned and Managed Network Collision Repair Organizations - Whitepaper November 2004
This paper presents a position on how insurance companies with direct repair and preferred-provider programs can better maximize and leverage the operating capabilities of corporate-owned multi-shop operators to achieve insurer goals and objectives while allowing the repairer to produce an optimum quality repair that satisfies insurers, repairers, and consumers.
The Strategic Management Process: Crafting and Implementing Strategy
This paper presents the strategic planning process through examination of the interrelated tasks and key elements of successful strategic planning and strategic plan management.
Trends, Changes and Shifts Related to the Aftermarket Parts and Property and Casualty Insurance Industries
This document contains the text of a speech Mr. Romans presented to the 2003 Auto Body Parts Association Conference on quality management and the various quality management initiatives taking place within the auto body repair industry.
XML: The Next Generation – Paper
XML: The Next Generation – As Published – Hammer and Dolly, May, 2000
An article on the importance of the changing Internet language and how the velocity of change within the Internet can impact how business is conducted today and in the future. This article was first published in Hammer and Dolly magazine, and in AutoVista's client newsletter.
Industry Articles
MSO Symposium - Crash, November 2022, Bodyshop News Australia February 2023
Auto Claims and Collision Repair: The Great Reset - Insurance Thought Leadership.com, March 2022
Property Insurance Claims Innovation: Its Time Has Come - Insurance-Canada.ca, October 2020
ASA Podcast - What's Next in Collision Repair - January 2020
MSO Symposium offers look at slowing consolidation, industry stats, social media - ABRN, October 2018
Property Insurance Technologies: The Future Comes Into Focus - Insurance-Canada, July 2018 and on InsuranceThoughtLeadership.com, July 2018
A review of drone use in evaluating property insurance claims. Article was co-written with Stephen Applebaum.
Disruption in the Automotive Ecosystem
Published in ABRN July 2015, Collision Repair Magazine July 2015, and on InsuranceThoughtLeadership.com August 2015
A discussion on the significant disruptions and the accelerating pace of change in the automotive ecosystem. Article co-authored with Stephen Applebaum.
Canada: Ahead of the Curve - Collision Repair Magazine, December 2014
Compares and contrasts the Canadian and United States collision repair markets' evolution over the past three decades, with a focus on industry-changing events and how they played out over time.
Consolidating the Future - Collision Repair Magazine, April 2014
Analysis and summary of the Canadian collision repair market as part of the larger North American auto physical damage industry. Banner and franchise MSO organizations have an influential role within the Canadian marketplace as compared to the U.S. market where independent, dealer and franchise MSO's tend to maintain their growing impact and influence.
The Ever-Evolving MSO Market - ABRN, May 2013
This article presents a view of changes in the collision repair multiple-location operator marketplace and some of the factors that are and will continue to necessitate continued transformation in this industry.
The Role of Key Industry Assumptions in Your Company's Future – Collision Week, November 19, 2007
The Role of Key Industry Assumptions in Your Company's Future Presents key assumptions and their potential business impact, providing a platform and perspective for improved business planning and tactical operating decision making.
Direct Repair/Preferred Provider Programs – Cleaning and Restoration, September 2004
A look at how property repair and restoration providers can better position themselves to successfully participate in insurance company direct repair programs. This article was first published in ASCR International’s Cleaning and Restoration, September 2004.
Direct Repair/Preferred Provider Programs: Minimizing Insurance Company Potential to Vertically Integrate Collision Repair and Property Repair and Restoration Organizations- Collision Repair Industry INSIGHT, April 2004
A discussion of insurance company direct repair/preferred provider repair capabilities and repair program elements that are viewed as both desirable and required of collision repairers in order to participate in insurer direct repair programs. This article was first published in Collision Week, February 12, 2004, and Collision Repair Industry INSIGHT, April 2004.
Maximizing the Capabilities of Corporate-Owned and Managed Network Collision Repair Organizations - Whitepaper November 2004
This paper presents a position on how insurance companies with direct repair and preferred-provider programs can better maximize and leverage the operating capabilities of corporate-owned multi-shop operators to achieve insurer goals and objectives while allowing the repairer to produce an optimum quality repair that satisfies insurers, repairers, and consumers.
The Strategic Management Process: Crafting and Implementing Strategy
This paper presents the strategic planning process through examination of the interrelated tasks and key elements of successful strategic planning and strategic plan management.
Trends, Changes and Shifts Related to the Aftermarket Parts and Property and Casualty Insurance Industries
This document contains the text of a speech Mr. Romans presented to the 2003 Auto Body Parts Association Conference on quality management and the various quality management initiatives taking place within the auto body repair industry.
XML: The Next Generation – Paper
XML: The Next Generation – As Published – Hammer and Dolly, May, 2000
An article on the importance of the changing Internet language and how the velocity of change within the Internet can impact how business is conducted today and in the future. This article was first published in Hammer and Dolly magazine, and in AutoVista's client newsletter.