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The Collision Repair Executive Webcast (CREW) is a topical, high-level collision industry webcast with guest speakers, presentations and panel discussions on topics of interest and current events concerning the property and casualty insurance, collision repair and related auto physical damage aftermarket industries. The delivery format includes a web-based visual presentation of the content with a simultaneous audio conference call, enabling audience members to participate from the convenience of their home or office.
This first-of-its-kind, bi-monthly communication and educational forum within the collision repair industry is the product of ongoing collaboration and participation by Vincent Romans along with Marcy Tieger of Symphony Advisors, LLC and Erick Bickett of Fix Auto.
January 1, 2016 - After almost a decade of webinars focusing on a broad range of timely and informative topics and covering the entire auto physical damage ecosystem, we have decided to cease production of CREW webinars in order for us to devote our respective time and energy to other interests that support our clients, businesses and industry initiatives. It has been a pleasure and honor to have been so deeply integrated and to support all of the various segments within the broader auto physical damage industry through our CREW webinars.
For further information, please contact us at [email protected]
Webcast Date |
Topic |
Speaker/Panelists |
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December 17, 2015
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Speeding Toward the One-Day Repair
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Rich Fish, Fix Auto
Mike Giarizzo, DCR Systems Pat O'Neill, Bodyshop Revolution |
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October 29, 2015
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Growing the Next Generation of Collision Repair Professionals
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Clint Campbell, Texas State Technical College
Billy Huneycutt, Stanly Community College Carlos Ojeda, Eastfield College |
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August 11, 2015
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Does the Current System Guarantee Quality and Safe Repairs?
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Doug Irish, Accuracy Driven4
Farzam Afshar, Verifacts Automotive Mike Quinn, Assured Performance |
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April 2, 2015
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The Growing Shortage of Qualified Collision Repair Technicians
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Clark Plucinski
Executive Director, Collision Repair Education Foundation Erick Bickett Fix Auto |
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February 5, 2015
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State Farm Claims Viewpoint
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Russ Hoffbauer
Claims Director State Farm Insurance |
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November 25, 2014
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International Collision Repair Models
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David Lingham
Organizer and Moderator IBIS Worldwide |
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September 25, 2014
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The Role of Private Equity and Investment Banks in the Collision Repair Industry
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Rex Green
BBT Capital Markets Maggie Todd TZP Group David Roberts Focus Investment Banking |
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June 5, 2014
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Thriving as a Repairer in Today's Marketplace
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John Gagliano
Collex Collision Experts Ron Richen Precision Body and Paint Jerry Seida Riverdale Body Shop |
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April 3, 2014
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Do Good and Prosper: CREW Explores the Industry's Not-for-Profits
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Margaret Knell
Chairwoman, Women's Industry Network Bill Shaw Chairman, Collision Industry Foundation Chuck Sulkala Exec. Director, National Auto Body Council Clark Plucinski Exec. Director, Collision Repair Education Foundation |
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February 6, 2014
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OE Certification from the Shop Perspective
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Randy Stabler, Pride Auto Body
Chris Pohanka, Pohanka Collision Centers Rick Wood, Cooks Collision |
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December 19, 2013
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Push for OE Certification
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Doug Craig
Service Engineering, Collision Repair Mgmt., Chrysler Group Scott Biggs CEO, Assured Performance Network Travis Rice Manager, Collision Ops., Gulf States Toyota, Inc. Bob McDonald Summit Consulting International, Inc. |
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October 11, 2013
|
Parts Procurement Shakeout
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Tim Adelman, ABRA
Alexander Agean, uParts Nick Bosinakis, OPS TRAX Randy Hanson, Allstate Insurance Terry Fortner, LKQ Charles Lukens, APU Solutions |
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August 15, 2013
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Today's "True Green" Shop
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Valerie Davis
Co-founder and CEO, Enviromedia Steve Schilling President, GRC-Pirk Management Mike Levasseur President and COO, Keenan Auto Body |
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March 21, 2013
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Does your staff really know what it takes to weld the vehicles of today's fleet?
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John Van Alstyne
CEO & President, I-CAR Jeff Peevy Sr. Dir. Field Operations, I-CAR Cliff Meaders Vendor Mgmt, Direct Repair Network, AAA No. California Mark Olson COO, Verifacts Automotive |
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January 17, 2013
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Accident Avoidance Technology
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Kim Hazelbaker
SVP Highway Loss Data Institute Greg Horn VP, Mitchell International |
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December 18, 2012
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PartsTrader Update
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George Avery
Claim Consultant, State Farm Rob Cooper CEO, PartsTrader |
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September 27, 2012
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Exploring the Collision Repair Franchise Option
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Tim Adelman
EVP Business Development, ABRA David Byers Chief Executive Officer, CARSTAR Paul Gange President and COO, FIX Auto |
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August 21, 2012
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ABRA's 29-Year Legacy
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Rollie D. Benjamin
ABRA Co-founder and Chairman Duane A. Rouse ABRA President and CEO |
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May 17, 2012
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Consumer Marketing in DRP-Dominated Environment
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Mike LeVasseur
Pres and COO, Keenan Autobody Cathy Bonner CEO, Service King |
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March 3, 2012
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Developing Collision Industry Standards
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Denise Caspersen
ASA Collision Division Paul Gange CEO, Service King Steve Nantau Ford Motor Company Mike Quinn Caliber Collision and CIC Chairman |
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December 8, 2011
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Changing Alternative Parts Landscape
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Robert Wagman
President and Co-CEO, LKQ Terry Fortner Vice President of Industry Relations and Market Development, LKQ |
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November 17, 2011
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The Investors View of the state of the Financial Markets
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Rex Green
BB&T Capital Markets |
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September 29, 2011
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Social Media: The Consumer Revolution
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Rich Tornetta
CollisionMax Craig Camacho Keenan Auto Body |
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June 23, 2011
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J.D. Power 2010 Auto Claims Study
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Jeremy Bowler
Senior Director, J.D. Power Mark Garrett Research Director, J.D. Power |
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March 24, 2011
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A panel of industry experts representing differing perspectives will look at the current situation and future impact of data privacy issues.
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Erica Eversman
Vehicle Information Services Tony Passwater AEII Doug Kelly CynCast Nancy Fiorino CARFAX |
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February 10, 2011
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Collision Industry Conference future strategic priorities, goals and objectives.
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Michael Quinn
Chairman, Collision Industry Conference |
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December 14, 2011
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Not All Aftermarket Parts are Created Equal
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Jack Gillis
CAPA |
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October 21, 2010
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LKQ/Keystone & NSF Discuss Assured Quality Aftermarket Replacement Parts
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Terry Fortner
VP Industry Relations & Market Development, LKQ Robert Wagman SVP Operations, LKQ Robert Wm. Frayer Jr P.E., Director of Engineering, NSF International |
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July 29, 2010
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BB&T Capital Markets Discusses the Investors View of the Collision Repair
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Tony Cristello
Senior Vice President, Equity Research, BB&T Capital Markets |
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May 20, 2010
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Telematics and the Connected Car
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David Ferrick
Vice President and General Manager, Insurance Market, Cross Country Automotive Services |
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March 25, 2010
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CynCast Shop Rating System
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Doug Kelly
President, CynCast |
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February 10, 2010
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Recognizing Professional Development Through Training: Building a Framework for the Future
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John Edelen
President & CEO, I-CAR |
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December 3, 2009
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APU Solutions Industry Overview
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Charles Lukens
Chief Executive Officer, APU Solutions Scott Westbrook Vice President of Sales, APU Solutions |
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September 24, 2009
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Challenging the Traditional Relationship Between OE Content and Managing Repair Costs
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Bill Lopez
Director, Collision Business, OE Connection Jordan Miller Manager Mopar Collision Parts Sales & Marketing, Chrysler Mark Booher Assistant Manager Collision Parts Marketing, American Honda Steve Bertran General Manager, Gates Auto Body |
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July 23, 2009
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Challenges and opportunities facing repairers and insurers, technology’s impact on the industry, and CCC’s vision for the future.
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CCC Information Services Inc.
Jim Dickens GM and Sr. VP, Automotive Services Group Susanna Gotsch Director, Industry Analyst Mark Fincher VP Market Solutions |
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June 18, 2009
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Enterprise, through its rental car management approach, assists collision repair operators and property and casualty insurance companies manage rental car expense and cycle time.
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Dave Smith
Vice President Strategic Solutions, Enterprise Rent-A-Car |
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April 16, 2009
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Panel discussion, CSI Issues, Challenges and Opportunities
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John Webb
Senior Vice President, CSI Complete, Inc. Randy Hansen Director, Allstate Insurance Rollie Benjamin CEO, ABRA Auto Body and Glass, Inc. Jason Bertellotti Senior Vice President, Mitchell International, Inc. Doug Kelly President, CynCast,Inc. Fred Iantorno Executive Director, CIECA |
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February 12, 2009
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Media panel on how to position your business to succeed in a challenging
economic environment. |
Tim Sramick
Editor-in-Chief, Automotive Body Repair News Jason Stahl Editor, BodyShop Business Russell Thrall Publisher, Collision Week |
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November 20, 2008
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A summary overview of the results of J.D. Power’s Annual Insurance Industry Customer Satisfaction Study entitled “Improving Customer Satisfaction in the Claims Process.”
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Jeremy Bowler
Senior Director, Insurance Practice Mark Garrett Senior Research Manager, Insurance Practice |
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September 18, 2008
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Expert panel on "going green" relative to environmentally-friendly waterborne paint products. The discussion focused on converting to waterborne paint, trends, and issues and opportunities.
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Panel participants:
Richard Farnan, Azko Nobel Fred Wissermann, DuPont Doug Beuke, PPG Nick Bartosek, Sherwin Williams |
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July 17, 2008
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State Farm Select Service OE Parts
Electronic Ordering Program Update |
George Avery
Estimatics Consultant, P&C Claims, State Farm |
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May 22, 2008
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Allstate's Auto Physical Damage Business and Process Model "Open Platform" Next Generation Release 2.5
|
Bill Daly, Assistance Vice President Claims
Nick Notte, Director Auto Claims |
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March 20, 2008
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Impacting the personal auto insurance market and factors affecting the collision repair industry.
|
Brian Sullivan
President, Risk Information Editor, Auto Insurance Report |
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January 31, 2008
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Globalization and its impact on the property and casualty insurance and collision repair industries.
|
Tony Aquila
CEO, Solera |
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November 29, 2007
|
J.D. Power Annual Survey Results and Rankings for Insurance Company Customer Satisfaction
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Jeremy Bowler
Senior Director, Insurance Practice J.D. Power and Associates |
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September 27, 2007
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Panel Discussion on the state of the relationship between insurance companies and collision repairers and how to create mutual understanding, acceptance and improved working relationships.
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Panel Participants:
Roger Wright, V.P. Material Damage, Personal Lines, AIG Dan Bailey, COO, CARSTAR Darrell Amberson, Collision Division Director, ASA President, Lehman's Garage, Minneapolis, MN Dan Risley, Executive Director, SCRS Bob Passmore, Director Personal Lines Property Casualty Insurance Association of America |
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July 19, 2007
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Results and insights gained from Nationwide's recent advisory council.
Blue Ribbon current and future state. |
Terry Fortner
AVP Material Damage Technical Claims & Auto Subrogation, Nationwide Insurance |
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May 24, 2007
|
Technology: Current Situation and Future Outlook
|
Alex Sun
President, Mitchell International |
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March 15, 2007
|
Lean Manufacturing: Differentiation through Improvements in Vehicle Repair Production Processes
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Bob Briselli, Strategic Planning Consultant, DuPont
Jim Berkey, Dir. Bus. Devel., PPG Automotive Refinish Paul Kraus, CEO, Craftsman Auto Body Michael Giarrizzo, President and CEO, DCR Systems |
|
January 25, 2007
|
Factors Impacting the Personal Auto Insurance Market and How these Factors Affect the Collision Repair Industry
|
Brian Sullivan
President, Risk Information Editor, Auto Insurance Report |
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December 21, 2006
|
Collision Industry Transformation, Challenges and Opportunities
|
Roger Wright
Vice President, AIG Personal Lines Claims |
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November 16, 2006
|
Performance-Based Environment
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Beryl Carlew
Carlew & Associates |
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October 26, 2006
|
Insurance Industry Trends
|
George Avery
Estimatics Consultant, P&C Claims, State Farm Insurance |